Refund Policy

1. Seven-day Windows installation and display guarantee

If a purchased cursor pack has an installation or display problem on Windows 10 or Windows 11 that our support team cannot resolve, you may request a full refund within 7 days of purchase. Contact us during that 7-day period so we can help troubleshoot the issue.

2. Pack generation or download failures

If a service problem prevents you from generating or downloading a paid pack, contact support within 7 days of purchase. If we cannot resolve the problem or restore access, you may request a full refund. A retry of the same purchased set does not use another pack entitlement.

3. Duplicate or incorrect charges

If a payment processor records a duplicate charge or the wrong amount, contact us with the order details. We will review and correct billing errors or refund improper charges.

4. Change of mind

The seven-day guarantee covers unresolved technical installation or display problems and qualifying pack-generation or download failures. A change of style preference after a successful preview, or a pack that installs and displays as expected, is not covered by this technical guarantee.

5. How to request a refund

Email [email protected] with the email used for the order, your order number or transaction ID, the purchase date, and a short description of the issue. Include screenshots if they help explain a Windows installation or display problem.

Approved refunds are returned to the original payment method through the processor that handled the order, where available. The time for a refund to appear depends on the payment method and financial institution.